HIGH_DENSITY_DATA
FILE_REF: 166 // VERIFIED_ENTRY
ENTRY_DATE2021_01_01
Deploy Empathy
01_ABSTRACT_SYNOPSIS
Michele Hansen provides a compassionate approach to customer interviews that builds trust and uncovers deeper insights.
02_INDEX_NODES
- Empathetic interview techniquesP.042
- Building customer trustP.084
- Active listening skillsP.126
- Uncovering hidden needsP.168
PUBLICATION_DATE2021
ISBN_RECORD978-1736781104
PAGES156_UNITS
LANGUAGEENGLISH
LEVELALL
RECORDS_ID166
FILE_SIZE7.8_MB_RAW
STATUSAVAILABLE
03_ASSOCIATED_DISCIPLINES
Use this book as a reading hub
Branch into adjacent guides, author pages, and category pages from here.
Product Discovery & Research category
Browse more books in product discovery & research.
Customer Interviews books
Go deeper on customer interviews through the topic page.
User Research books
Go deeper on user research through the topic page.
Qualitative Research books
Go deeper on qualitative research through the topic page.
Editorial_Method
How this book page is curated
PM Books Directory exists to help product managers find high-signal books faster. We prioritize practical usefulness, durable ideas, and clear guidance on who each book is for.
We organize pages using topic relevance, reader fit, durable frameworks, and practical usefulness rather than pure popularity alone.
Read the editorial policy
