HIGH_DENSITY_DATA
FILE_REF: 37 // VERIFIED_ENTRY
ENTRY_DATE2020_01_01
Mapping Experiences
01_ABSTRACT_SYNOPSIS
Mapping Experiences is a guide for using diagrams to see and understand customer experiences. Learn journey mapping, service blueprints, and experience diagrams.
02_INDEX_NODES
- Customer journey mapping techniquesP.042
- Service blueprintingP.084
- Aligning teams around customer experienceP.126
- Using diagrams to drive product decisionsP.168
PUBLICATION_DATE2020
ISBN_RECORD978-1492076636
PAGES472_UNITS
LANGUAGEENGLISH
LEVELINTERMEDIATE
RECORDS_ID37
FILE_SIZE23.6_MB_RAW
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